Today, surveillance and regulation of employees are pervasive at all levels (except the highest) in a wide variety of American workplaces. Digital information systems have become important tools of managerial control. The constraints built into these systems by so-called “business process reengineering” are a continuation of scientific management principles developed during the late 19th century. Additional means of control have included employment-based “welfare capitalism,” and human relations and corporate culture approaches.
This book provides fresh insight into various practices of managerial control from the 1880s to the present and their effects on work organization and quality, and worker skill requirements.
The author highlights current developments—including those focused on highly skilled knowledge workers—accounting for enhanced automation, offshoring and related changes in the production and distribution of goods and services.

Mel van Elteren is an emeritus associate professor of social sciences at Tilburg University in the Netherlands. He has published several books and articles in sociology, social psychology and cultural studies, with special interest in American society, politics and labor.

Mel van Elteren
Format: softcover (6 x 9)
Pages: 348
Bibliographic Info: notes, bibliography, index
Copyright Date: 2017
pISBN: 978-1-4766-6499-6
eISBN: 978-1-4766-2727-4
Imprint: McFarland

Table of Contents


Acknowledgments ix

Introduction 1

 1 The Rise of the Factory System and the Origins of Systematic Management 19

 2 Taylorism and Fordism and Their Early Impact on Manufacturing and Service Work 35

 3 Welfare Capitalism and Human Relations as Additional Means of Managerial Control 56

 4 Taylorization During World War II and the Postwar Automation Movement 88

 5 The “New Nonunion Model” and the Great Risk Shift 98

 6 Renewal of “Flexible Mass Production” Through a Japanese Filter 110

 7 Industrial Rationalization of Retail and Service Work Intensified 133

 8 Enhanced ­Top-Down Management Systems in Manufacturing and Office Work 144

 9 Enterprise Resource Planning: Business Process Reengineering Taken to the Next Level 171

10 Twists and Turns of ­High-Tech Jobs and the Reengineering of Skilled ­White-Collar Work 183

11 Technology-First Automation and the ­Double-Edged Sword of ­Decision-Support Systems 209

12 The Extensive and Intrusive Reach of Computer Business Systems 224

13 Robots: Cooperating with or Replacing Human Workers? 236

14 Digital Information Technologies and the Nikefication of Production and Work Organization 244

Conclusion 253

Chapter Notes 267

Bibliography 299

Index 313

• “This book brings new insights to the existing literature on automation and managerial control”—Labour/Le Travail

• “A well-written synthesis…The book draws on an exceptionally wide range of sources complemented by insightful commentary.”—Sage Journal