Customer Care

How to Order

Indie Bookshop:
Our books can be ordered
from any fine independent
bookshop. Ask your local
indie for details.

Internet:
McFarlandBooks.com
Phone:
800-253-2187
8:00am to 4:30pm
Eastern Standard Time
Monday – Friday

Mail & Fax:
McFarland
Box 611
Jefferson NC 28640
336-246-4403


A Note About Website Accounts Created Before January 2018

In addition to receiving a design facelift during January 2018, the McFarland website’s underlying ecommerce system was replaced with a new software platform. This has impacted existing customer website accounts. The new platform is not able to recognize website accounts created under the old site’s software, and will ask for a fresh website account to be established.  Customers will also be offered a “social login” option (via Google, Facebook, or Twitter). Internally at McFarland, we continue to maintain existing customer accounts in our order system…only the website aspect accessible directly to customers has been impacted.


Shipping

United States shipping charges via U.S. post: $5 first book, $2 each additional. Delivery time is 3-10 days.

Canada shipping charges via U.S. post First Class International: $15 first book, $7 each additional. Delivery time is 10-15 days.

International shipping charges via  U.S. post First Class International: $30 first book, $7 each additional. Delivery time varies by destination, typically taking 2-8 weeks to reach the destination country. Or, order from McFarland’s international agent for your country.

Expedited shipping services are also available. Ask us for details while you place your telephone order, or email us ahead of time for an estimate of shipping charges and transit time.


Returns

If you are dissatisfied with a book you have purchased, you may return it for full credit. McFarland asks that the book be returned in new condition, within 30 days of the invoice date, and that the invoice number be provided. Credit will not be issued for returned books not meeting these criteria.

In the event that you have received a book that is defective or damaged, or an item that has been shipped erroneously, please report these circumstances within 30 days of delivery.

All claims and return requests should be directed to:

Shelia Baldwin
McFarland
961 NC Hwy 88 W
Jefferson NC 28640
(336) 246-4460
FAX (336) 246-4403
[email protected]


Questions?

For additional help, or for other questions, please email us. Contact customer service representative Janie Sheets in the business department:

Janie Sheets
Customer Service Representative
336-246-4460
[email protected]