Customer Care

How to Order

Indie Bookshop:
Our books can be ordered
from any fine independent
bookshop. Ask your local
indie for details.


8:00am to 4:30pm
Eastern Standard Time
Monday – Friday

Mail & Fax:
Box 611
Jefferson NC 28640


United States shipping charges via U.S. post: $5 first book, $2 each additional. Delivery time is 3-10 days.

Canada shipping charges via U.S. post First Class International: $15 first book, $7 each additional. Delivery time is 10-15 days.

International shipping charges via  U.S. post First Class International: $30 first book, $7 each additional. Delivery time varies by destination, typically taking 2-8 weeks to reach the destination country. Or, order from McFarland’s international agent for your country.

Expedited shipping services are also available. Ask us for details while you place your telephone order, or email us ahead of time for an estimate of shipping charges and transit time.


If you are dissatisfied with a book you have purchased, you may return it for full credit. McFarland asks that the book be returned in new condition, within 30 days of the invoice date, and that the invoice number be provided. Credit will not be issued for returned books not meeting these criteria.

In the event that you have received a book that is defective or damaged, or an item that has been shipped erroneously, please report these circumstances within 30 days of delivery.

All claims and return requests should be directed to:

Shelia Baldwin
961 NC Hwy 88 W
Jefferson NC 28640
(336) 246-4460
FAX (336) 246-4403




For additional help, or for other questions, please email us. Contact customer service representative Janie Sheets in the business department:

Janie Sheets
Customer Service Representative