Customer Care

How to Order

Indie Bookshop:
Our books can be ordered
from any fine independent
bookshop. Ask your local
indie for details.

(or 336-246-4460)
8:00am to 4:30pm
Eastern Standard Time
Monday – Friday

Email, Mail & Fax:
Box 611
Jefferson NC 28640



United States shipping charges via USPS: $5.99 first book, $2.99 each additional. Delivery time is 2-8 business days.

International shipping charges via U.S. post first class international: $29.99 first book, $9.99 each additional. Delivery time varies by destination, typically taking as little as 2 weeks.  However, because of continued challenges in the global supply chain, the postal service advises some countries may take up to 8 weeks. Or, order from McFarland’s international agent for your country.

Expedited shipping services are also available. Ask us for details while you place your telephone order, or email us ahead of time for an estimate of shipping charges and transit time.


If you are dissatisfied with a book you have purchased, you may return it for full credit. McFarland asks that the book be returned in new condition, within 30 days of the invoice date, and that the invoice number be provided. Credit will not be issued for returned books not meeting these criteria.

In the event that you have received a book that is defective or damaged, or an item that has been shipped erroneously, please report these circumstances within 30 days of delivery.

All claims and return requests should be directed to:

Shelia Baldwin
961 NC Hwy 88 W
Jefferson NC 28640
(336) 246-4460
FAX (336) 246-4403

Backorder Cancellation Policy

Any backorder or pre-order can be canceled/refunded at any time with no deadline.

Price Protection Policy

McFarland offers price protection for 7 days from the date of purchase.  If McFarland decreases the list price or runs a sale on a book you purchased, contact us to receive a credit for the difference.


For additional help, or for other questions, please email us. Contact a customer service representative:

Customer Service